Shipping & Returns
Returns and Exchanges
Click here for the Return & Exchange form.
Please send all returns and exchanges to:
ELK America Online Returns
c/o DCS Line (New York)
2075 91st street, Unit C
North Bergen, NJ 07047
ONLINE - If you are not satisfied with your online purchase within 30 days, return it for an exchange or refund.
- Invoice AND Return & Exchange Form is required for all exchanges and returns.
- Merchandise must be in original condition, including packaging and tags.
- Refund will go back to original form of payment.
- Shipping is non-refundable. You are responsible for all return shipping costs for any return/exchange made online.
Any returns not compliant with the above are subject to a 20% restocking fee.
Please contact firstname.lastname@example.org for specific details. Any fees that we acquire while making a return will be deducted from your refund.
RETAIL - Any purchases made at a retailer must be returned/exchanged directly at the retail location it was purchased and are subject to the return policy of that retailer.