Shipping & Returns

Returns and Exchanges

Click here for the Return & Exchange form.

Please send all returns and exchanges to:

ELK America Online Returns

c/o DCS Line (New York)

2075 91st street, Unit C

North Bergen, NJ 07047

Return Policy

ONLINE - If you are not satisfied with your online purchase within 30 days, return it for an exchange or refund. 

  • Invoice AND Return & Exchange Form is required for all exchanges and returns.
  • Merchandise must be in original condition, including packaging and tags.
  • Refund will go back to original form of payment.
  • Shipping is non-refundable.  You are responsible for all return shipping costs for any return/exchange made online.

Any returns not compliant with the above are subject to a 20% restocking fee.

Please contact customercare@elandkids.com for specific details. Any fees that we acquire while making a return will be deducted from your refund.

RETAIL - Any purchases made at a retailer must be returned/exchanged directly at the retail location it was purchased and are subject to the return policy of that retailer.

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